We are confident that our bespoke solutions will not only meet, but exceed, your expectations.
Over the years, TSS has built a reputation for providing an excellent and inclusive service combined with competitive and realistic costs.
Our philosophy is to provide a consistent, quality, cost effective and innovative service thus ensuring customer retention.
This philosophy has resulted in Total Support Services not only building long standing relationships but fostering new partnerships with a wide variety of companies and industry sectors. These range from small individual office units through to department stores, heritage sites, shopping centres, schools & universities and commercial properties.
By working in partnership with our clients over a number of years, we have gained a wealth of experience and knowledge and understand the requirements and expectations across a broad range of industry sectors. When designing our bespoke service solutions our Mission, Values, Vision and Strategy are at the forefront of our thoughts:
Mission: To provide quality, cost effective, innovative and customer focused services to all of our clients.
Values: We believe that all of our employees should be:
- Open – A TSS team member is open to new ideas, provides two way feedback and embraces new methods, practices and innovation. They are flexible and positive to new ideas and welcome everyone and anyone into a team of likeminded professionals.
- Friendly – A TSS team member is always positive and customer focused, being aware of their impact on the team, customer and building user. They treat others as they want to be treated and provide positive feedback to team members. Service with a smile enhances service delivery and building user experience.
- Approachable – A TSS team member projects open, approachable body language. They look up and engage with building users, they welcome feedback, are able to ‘knowledge transfer’ with colleagues and have a positive, ‘can do’ attitude.
Vision: Our aim is to be “caring for your premises” through effective and innovative management, whilst also achieving continuous improvement throughout the life of the contract.
Strategy: We do not provide a ‘one size fits all’ service but instead offer a truly tailored and unique approach to every customer. Here at TSS, we say YES!
Our colleagues are at the heart of everything we do and we know that our success depends upon them. We want to ensure that our colleagues feel that they are valued members of the team and have demonstrated this by becoming a recognised member of the Living Wage Foundation.
We believe in providing our colleagues with a career not ‘just another cleaning job’ and, as such, provide comprehensive in-house and external training courses to suit all skill levels and needs, as well as offering a range of rewards and benefits to suit all. We can proudly state that 90% of our Area Management Team have been promoted from within the company, and believe this is testament to our culture of openness and honesty which is reinforced by our ‘open door’ management style.